![]() Please include the original order number, the reason for return, and confirmation that each item is unused and in its original packaging. Or you can email us at from the original email address you used to place the order and we will get your RMA# set up. We love this sleep sack The weighted penguin is a life saver and helps so much. ![]() We strongly urge opting for tracking information as Zenbivy is not responsible for any lost/damaged packages. Can be wrapped with arms-in or out Eases swaddle-transition to the Zen Sack Age: 0-6 months Weight: 7-18. Most returns are processed within 3-6 business days from date of arrival but please note that it can take up to 2 weeks. Once we receive your return in accordance with this policy, your exchange or refund will be processed and any credit will automatically be applied to your credit card or original method of payment within 10 business days.Ĭustomer is responsible for return shipping costs. Details Helps them sleep through the Moro reflex. (If you are exchanging, we would highly recommend the first option listed above as several styles are selling quickly and we cannot guarantee we will have your preferred style in stock at the time we receive & process your return. You then verify and complete the replacement order. As soon as we get the return back, we will email the replacement order to you with an invoice/refund for any price difference. ![]() This is faster, but your card is charged for both orders during the transition. Purchase the new item now on a separate order and return the existing order for refund.When making an exchange, you have two options: Satisfaction guarantee - If at any point in time - for whatever reason - you should be dissatisfied with the Zen Sack - dont hesitate to contact us. You may use a different box/envelope to ship your items back if needed.ĬLOSEOUT items purchased at 50% off during our Memorial Day Sale cannot be returned, only exchanged *Mattresses will not fit back in their original package, but please return all packaging elements. Items returned to us dirty or covered in pet hair will not be accepted. In-home testing for size and comfort is of course allowed, but returned items must be unused, with the original packaging*, and in the same condition in which you received them. You may return items for up to 14 days after shipment for a full refund, less original shipping costs. We want you to love your Zenbivy sleep system, so we make returns and exchanges as simple as possible.
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